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Employee Assistance Program

Employee Assistance Program


CrossCountry Mortgage will offer an Employee Assistance Program through UNUM to all employees. This program can help you find solutions for the everyday challenges of work and home as well as for more serious issues involving emotional and physical well-being.

Who is eligible to receive services through the EAP?

Employees, spouses, domestic partners, parents, and parent in-laws.

  • Problems with a manager or coworker
  • Coping with stress, anxiety and depression
  • Organization tips and prioritization ideas
  • Caring for an elderly relative or finding senior assistance
  • Dealing with a family member who has an addiction
  • Improving your health or controlling a chronic condition
  • Getting out of debt and managing your finances
  • Relationship issues, legal issues and much more

Help is easy to access and is only a call or click away:

  • Telephone consultations: Speak confidentially with a master’s level consultant to clarify your need, evaluate options and create an action plan.
  • Face-to-face meeting: Meet with a local consultant up to three times per issue for short-term problem resolution.
  • Educational materials: Receive information through our online library of downloadable materials and interactive tools.
  • Online website: Use the website at (user id and password: lifebalance) to email a consultant, locate area resources or download helpful information.