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Employee Assistance Program

Employee Assistance Program


CrossCountry Mortgage offers an Employee Assistance Program through UNUM to all employees. This program can help you find solutions for the everyday challenges like work-life balance as well as for issues involving emotional and physical well-being.

Who is eligible to receive services through the EAP?

Employees, spouses, domestic partners, parents, and parent in-laws.

  • Problems with a manager or coworker.
  • Coping with stress, anxiety, and depression.
  • Organization tips and prioritization ideas.
  • Caring for elderly relative(s)or finding senior assistance.
  • Dealing with a family member who has an addiction.
  • Improving your health or controlling a chronic condition.
  • Getting out of debt and managing your finances.
  • Relationship issues, legal issues, and much more.

Help is easy to access and is only a call or click away:

  • Unlimited, 24/7 Telephone Consultation Access to speak confidentially with a master’s level consultant at 1-800-854-1446 (multilingual) to clarify your need(s), evaluate options, and create an action plan.
  • Face-to-face meetings that give you and eligible dependents an opportunity to meet with a Licensed Professional Counselor up to three times per issue either in-person or virtual for short-term problem resolution.
  • Educational materials through Unum’s online library of downloadable materials and interactive tools.
  • Access to to email a consultant, locate area resources, or download helpful information.