Carrier Resources
Our healthcare partners are here to support members impacted by the fires who need to find an available doctor or mental health support, obtain prescription refills, ask specific plan questions, and more.
Anthem
- Blog for members impacted in SoCal: click here
- For assistance by phone: call (833) 285-4030
- Non-emergency care: LiveHealth Online
- Emergency prescription refills or change to home delivery address
- Assistance with medical equipment, eyeglasses or contact lenses that are lost or damaged
- 24/7 EAP ciris line at 877-208-8240
Kaiser
- News for members impacted in SoCal: click here
- Appointment and Advice Center: call (833) 574-2273
- Mental health and wellness support: click here
- Member Services: call (800) 464-4000; be sure to let the representative know you’ve been affected by the fires
Emotional Health Resources
For anyone experiencing mental stress and anxiety related to the wildfires, employees can access confidential counseling through our employee assistance program (EAP); support is available 24/7.
- 24/7 access to telephone consultations at 800-854-1446 (multilingual)
- Educational materials and interactive tools at unum.com/lifebalance
Family and Caregiver Resources
Access Paratransit: click here
- Update on paratransit service for the elderly being negatively impacted by wildfires
Emergency Animal Shelter Information: click here
- Find capacity details and staffing information for LA area animal shelters
Family Assistance Centers: click here or call (800) 675-5799
- Locate family assistance centers operating in LA and Pasadena on Jan. 10-11.
Grayce: click here
- Find shelter, food, and aid for all families and personalized guidance is available for members who contact their Care Partners for support
Parents Magazine: click here
- Tips for talking to children about the wildfires and other disasters
People with Disabilities: click here
- Tips for sheltering and evacuating if you have a disability or service support animal
The National Child Traumatic Stress Network: click here
- Tools to help children and families process the California fires and cope together
UrbanSitter: https://www.urbansitter.com/
- To help, UrbanSitter is offering a free month of membership to connect you with trusted care providers for child care, pet care, errands, senior care, and household tasks. Use the code SUPPORTLA to activate your free membership. This offer is available until 1/31/25.
YMCA Childcare and Community Access: click here
- Get facility updates, free childcare, immediate no-cost services, and learn how to help
Zero to Three Coping for Young Children: click here
- How to help babies and young children cope and how to care for yourself as a
Government Resources
Both State and Federal Disaster Declarations have been approved for the fires in Los Angeles. The approved declarations make additional federal funding available to affected individuals.
- LA County Incident Response: https://lacounty.gov/emergency/
- View real-time evacuation orders, find shelter, maps, and more
- LA County Social Services: Call 211 or visit www.211la.org
- Access 24/7 disaster support
- Ready for Wildfires: https://www.ready.gov/wildfires
- Learn about how to prepare for and manage post-fire recovery
- CAL Fire Services: https://www.fire.ca.gov/
- View real-time fire containment updates
- AirNow Fire & Smoke Map: https://www.airnow.gov/wildfires/
- Learn about air quality and smoke conditions in real-time
- CA Disaster Services Help Center: https://www.cdss.ca.gov/disaster-help-center
- Find public assistance and services available to individuals and families
- Disaster Assistance: https://www.disasterassistance.gov/
- Apply for individual assistance from FEMA after a disaster
- Red Cross Wildfire Safety: https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/wildfire.html
- Learn how to keep safe before and during a fire, plus shelter locations
- Road Closures and Evacuations: https://go511.com/map
- Find the latest road conditions and closures for evacuations and other travel-related information